Return Policy
Protecting customer rights with comprehensive after-sales support
Quality Assurance
100% QC before shipment
Return Guarantee
Free returns for quality issues
Response Time
Response within 24 hours
Return Policy
For quality issues caused by us (dimension deviation, material mismatch, functional defects, etc.), we cover return/exchange and shipping costs.
Please report quality issues within 7 business days of receipt; delays may affect processing time.
Custom products made after drawing confirmation cannot be returned for non-quality issues.
Returns and exchanges require product photos, videos, and relevant test reports as proof.
Processing Steps
- 1Customer reported an issue with submitted evidence (photos, videos).
- 2We respond within 24 hours to confirm the cause.
- 3Negotiate a solution (reshipment, return/exchange, discount, etc.)
- 4Execute the solution and follow up until customer satisfaction.
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